Maybe you need to elevate the complaint to the body that gives the NICEIC it's accreditation to operateHonestly... I speechless at this story.
The NICEIC have just washed their hands of a valid complaint.
Ever heard of a new build property with 7x C2's, 5x C3's and 6x FI's?
I own one.
2x electricians (both Napit and NICEIC) said major problems including C2's.
EICR produced with pictures - partly because the original electrician was being a nightmare denying everything.
Original electrician did one day remedial... then vanished.
NICEIC complaint raised.
Site visit happened and NICEIC said... no C2's or C3's!!!
NICEIC just repeated verbatim the excuses (and blatant lies) of the original electrician who was there.
- outside lights not earthed? Not installed by the electrician. Must be builder.
- heating system missing earths? Not installed by the electrician. Must be builder.
- tripping system? Old hoover or heating system.
- No 2 way lights? Must be the 'smart' switches which just need radio pairing
- Thermal damage on a light switch joint? Must have happened during the EICR or someone played with it (yeah right).
- Fire rating for spotlights? No habitable room above (er... bedrooms aren't habitable???)
- Loose connections? Didn't see 'em (aka didn't look at the ones in the EICR pictures)
WTF?
Don't bother raising a complaint to the NICEIC; they're not interested in customer safety.
Forget the Platinum Promise, it's meaningless. Just promise to pay your fee on time.
Any electricians worried about complaints? Don't worry... they're not interested as long as you pay your fee.
Complaints and Appeals
UKAS welcomes feedback from its customers, stakeholders and the end users of accredited services. If you have any suggestions as to how UKAS might improve its services, please get in touch.
www.ukas.com
It would be interesting to hear how they respond